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Information of biblio record :BL
Language of Text,Soundtrack etc.:English
Record identifier:2204
Personal Name:Fottler, Myron D.
Title and statement of responsibility and:Achieving service excellence : : strategies for healthcare /\ Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.
Publication:Chicago :: Health Administration Press,, c2010.
Edition Statement:2nd ed.
Physical Description:xv, 440 p. ::ill. ;;26 cm.
Series:ACHE management series
Internal Bibliographies/Indexes:Includes bibliographical references (p. 411-429) and index.
International Standard Book Number (ISBN):9781567933277 (alk. paper)
1567933270 (alk. paper)
Topical Name Used as Subject:Medical care-- Customer services.
Topical Name Used as Subject:Patient satisfaction.
Topical Name Used as Subject:Customer relations.
Personal Name - Alternative Intelectual Responsibility:Ford, Robert C., (Robert Clayton),1945-
Heaton, Cherrill P.
LCC:‭R727‬‭.F684 2010‬
Dewey Decimal Classification: